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ProDentim Customer Service Number: Who to Call for What
The ProDentim customer service number for tracking, changes and refunds on placed orders is +1 (302) 200-3480, the BuyGoods default order desk. Have your order ID ready. Website questions go to a separate email, and that inbox cannot see orders or issue refunds.
Written by the ProDentim label teamUpdated · 4 min read
What is the ProDentim customer service number?
Call +1 (302) 200-3480 for tracking, changes and refunds on placed orders. The desk is BuyGoods default order desk, which is the retailer named at checkout on the sales page (ProDentim sales page).
The desk's opening hours are not printed on the sales page, so we cannot give them. Call at a sensible time of day and leave a clear message if no one answers.
The brand's own contact page lists no phone number and no email (ProDentim refund and contact pages). Order questions there go through a form, and an order lookup page exists as well.
Keep the number to calls about a real order. It is not a line for dental or medical advice.
Who handles which question?
Order matters go to the phone desk, and site matters go to the website inbox. Sending a refund request to the wrong one only delays it.
| Question | Contact |
|---|---|
| Order status, tracking, changes | Order desk, +1 (302) 200-3480 |
| Money-back claim | Order desk first, with your order ID |
| Where to post a return | 390 Park Avenue, Floor 3, New York, NY 10022, USA (confirm with the desk before posting) |
| Typos, privacy, press on our pages | [email protected], Mon-Fri 9:00am-5:00pm ET |
| Dental or medical questions | Your dentist, doctor or pharmacist |
Our site is run by a USA authorized retailer, not by the manufacturer. The website inbox has no access to orders.
What should you have ready before you call?
Have your order ID, the name and address on the order and the date you ordered. These three details let a desk find an order in seconds.
Find the confirmation
Search your email, including spam, for the order message.
Note the facts
Write down the pack, the date and the problem in one line.
Ask for a reference
At the end of the call, ask for a case number or a name.
For a refund, the brand's page asks for all bottles and the packing slip, and it counts from delivery (ProDentim refund and contact pages). The guarantee wording we were given counts from purchase. Ask the desk which date it uses, and write down the answer.
Can you look up a ProDentim order without calling?
Yes. The retailer runs an order lookup page at buygoods.com/orderlookup, and it is often the quickest way to see a status. It asks for your order details.
For order questions by form, use the sales contact page at theprodentim.com/help/contact-us.php. Expect a written reply rather than an instant answer.
If the lookup shows nothing, wait a day and try again, then call. New orders may take a short time to appear.
Whichever route you use, save a screenshot or a note of what you were told. A short record helps if you need to claim the 60-day money-back guarantee later.
Tracking and refunds for placed orders
BuyGoods default order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
Order questions in writing
The brand's form for product support. BuyGoods also runs an order lookup page.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
520 Madison Avenue, Floor 8
New York, NY 10022
Mail only. No walk-in sales.
Returns (New York)
390 Park Avenue, Floor 3
New York, NY 10022
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
The brand's own return address
285 Northeast Ave
Tallmadge, OH 44278
Printed on the brand's refund page. It differs from the New York returns address above; ask the order desk which one to use for your order.
How do you avoid fake support numbers?
Copy the number from the order confirmation or from this site, never from an ad or a search snippet. Fake support lines are a known trick.
A real desk will not ask for your full card number by text or for payment in gift cards. If a caller says you owe more money, hang up and phone the number on your confirmation.
The full list of contacts is on the ProDentim contact page. Refund steps are in the ProDentim refund policy, and the 60-day terms are on the guarantee page.
Keep brushing twice a day with fluoride toothpaste, clean between your teeth daily, see your dentist and keep taking prescribed medicine as directed.
FAQ01
ProDentim phone and order questions
Can I email the order desk instead of calling?
The sales page lists no sales email, and the brand's contact page shows none either. Use the phone number or the sales contact form. Our website inbox cannot see orders.
What if nobody answers the ProDentim phone line?
Try again at another time and leave a message with your order ID and phone number. You can also use the sales contact form, then keep a note of the date you tried.
Does the desk answer questions about side effects?
It handles placed orders, not medical care. For a reaction such as a rash, swelling or stomach upset, stop and call a clinician or dentist, and keep the tub and label to show them.
Is the website email the same as customer service?
No. The website inbox answers questions about our pages, such as typos, privacy and press. It has no access to orders, so refunds and tracking go to the order desk.
Who wrote this02
Written and reviewed by
Pages built from the label, the sales page and linked NIH, NIDCR, FDA, CDC, ADA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized ProDentim retailer, not by the manufacturer. We earn money when you buy through our order links.
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