Contact
Contact ProDentim: who to call for tracking, refunds and website questions
To contact ProDentim support about an order, call the order desk at +1 (302) 200-3480 with your order ID. For website questions, write to [email protected], Monday to Friday, 9:00am to 5:00pm ET. The brand's own contact page has no email or phone, so there is no sales email for orders.
Written by the ProDentim label teamUpdated
Start here01
How do you contact ProDentim support?
For anything about an order, call +1 (302) 200-3480 (BuyGoods default order desk). Have your order ID ready. The desk handles tracking, order changes and refunds.
For anything about this website, write to [email protected]. We answer on Mon-Fri 9:00am-5:00pm ET. That inbox covers typos, privacy requests, press and corrections.
The website inbox cannot see orders. Please do not send card numbers or health details to it.
There is no sales email. If a message claims to be from the ProDentim sales team, check it before you reply.
Parcel, charge or refund: call the order desk. Mistake on a page, privacy or press: write to the website email.
All channels02
Where can you reach each ProDentim contact?
Six contact points are in use. The cards show what each one is for, and the table below sums up who handles what.
Tracking and refunds for placed orders
BuyGoods default order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
Order questions in writing
The brand's form for product support. BuyGoods also runs an order lookup page.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
520 Madison Avenue, Floor 8
New York, NY 10022
Mail only. No walk-in sales.
Returns (New York)
390 Park Avenue, Floor 3
New York, NY 10022
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
The brand's own return address
285 Northeast Ave
Tallmadge, OH 44278
Printed on the brand's refund page. It differs from the New York returns address above; ask the order desk which one to use for your order.
| Question | Contact |
|---|---|
| Where is my order? | Order desk, +1 (302) 200-3480 |
| I want a refund | Order desk first, then post the bottles as told |
| Change or cancel an order | Order desk, with your order ID |
| Typo or error on a page | Website email, [email protected] |
| Privacy request | Website email |
| Press or partner question | Website email |
Orders03
How do you track, change or cancel a ProDentim order?
Call the order desk on +1 (302) 200-3480 and give your order ID. The desk can tell you the status of a parcel and what can still be changed.
The sales page says US orders take 5 to 7 working days, and orders to Canada, the UK and Ireland, Australia and New Zealand take 10 to 15 (ProDentim sales page). Wait for those windows to pass before you call about a late parcel.
The brand's own contact page lists a form for support and an order lookup through BuyGoods, but no email or phone (ProDentim refund and contact pages). Its address is https://theprodentim.com/help/contact-us.php.
See the ProDentim shipping times for the full list of rates and countries.
Refunds04
How do you ask for a ProDentim refund or return a bottle?
Call the order desk first, with your order ID. Then send the bottles back as the desk tells you. Do not post a parcel before you have called.
The sales page promises a 60-day money-back guarantee. The brief counts the days from purchase. The brand's refund page counts them from the day the parcel is delivered (ProDentim refund and contact pages). Ask the desk which date applies to you, and write it down.
Call
Phone +1 (302) 200-3480 and give your order ID.
Get the address
Our returns address is 390 Park Avenue, Floor 3, New York, NY 10022, USA. The brand's own refund page lists a different one in Ohio (285 Northeast Ave, Tallmadge, OH 44278, USA (the brand's own refund page)). Confirm the address with the desk before posting.
Pack everything
The brand's page asks for all bottles and the packing slip.
Post with tracking
The buyer pays return shipping. Keep the tracking number.
The rules are set out in the ProDentim refund policy.
ProDentim: from $49 a bottle30 soft tablets · one a day · free US shipping on 3 or 6 · 60-day money-back guarantee
See packsWebsite05
What can you ask the website team?
Ask about anything on these pages: a wrong fact, a broken link, a missing source or a privacy request. Write to [email protected].
Please say which page and which line. We check it against the label images, the sales page or the public source, and fix it if it is wrong. We add a dated note when a fact changes.
We cannot give medical advice. Questions about your teeth, gums, medicines or pregnancy belong with your dentist, doctor or pharmacist. Keep brushing twice a day with fluoride toothpaste (ADA MouthHealthy, Brushing Your Teeth), clean between your teeth daily (ADA MouthHealthy, Flossing) and keep taking prescribed medicine as directed.
Read how we write in our editorial standards.
Address06
Where is the Prodentimdaily office?
The office is at 520 Madison Avenue, Floor 8, New York, NY 10022, USA. It is an office address for letters, not a shop.
Please do not post returns there unless the order desk tells you to. Returns go to the address the desk gives you.
The sales page names its retailer as: BuyGoods, a Delaware corporation, 1201 N Orange Street Suite #7223, Wilmington, DE 19801, USA (named on the sales page). That company, not this site, takes payment.
- 30 soft tablets a tub
- Label read word for word
- 63 public sources cited
- 60-day money-back guarantee
- No invented reviews or ratings
Stay safe07
How do you spot a fake ProDentim contact?
Be careful with any message that asks for a card number, a gift card or a "release fee". The order desk does not ask for these over email.
The FTC says to check a seller before you pay, and to be wary of fake endorsements (FTC, Fake celebrity endorsements). A fake site can copy the tub photos and a phone number.
- Use only the numbers and addresses listed above.
- Do not click links in unexpected text messages.
- Never share a full card number by email.
- Check the web address before you enter payment details.
Our is ProDentim legit check lists more warning signs.
FAQ08
Questions about contacting ProDentim
What is the ProDentim customer service phone number?
Call +1 (302) 200-3480, the default order desk, for tracking, changes and refunds on placed orders. Have your order ID ready. For website questions, use the website email instead.
Does ProDentim have a customer service email?
There is no sales email for orders. The brand's contact page lists no email or phone. Our website email handles page errors, privacy and press only, and it cannot see or change orders.
What are the ProDentim customer service hours?
The website inbox answers Monday to Friday, 9:00am to 5:00pm ET. The order desk's own hours are not printed on the pages we read, so call during the working day and note the time.
Where do I send a ProDentim return?
Call the order desk first and confirm the address. Our returns address and the brand's Ohio address on its refund page differ, so do not post a parcel until the desk confirms where it goes.
Can I contact ProDentim by text or chat?
No text or chat line is listed on the pages we read. The options are the order desk phone, the brand's contact form and the website email, each for its own kind of question.
How do I report a wrong fact on a ProDentim page?
Write to the website email with the page name and the line. We compare it with the label images and the source, correct real errors and add a dated note when a fact changes.
Who wrote this09
Written and reviewed by
Pages built from the label, the sales page and linked NIH, NIDCR, FDA, CDC, ADA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized ProDentim retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about ProDentim
USA Authorized ProDentim Retailer
Ready to try ProDentim?
Check your medicines first, then pick a pack. Three or six bottles ship free in the US and cost less per bottle, and every pack carries the 60-day money-back guarantee.
- Secure checkout
- 60-day money-back guarantee
- Free US shipping on 3 or 6
