Refund policy
ProDentim Refund Policy: How to Cancel and Get Your Money Back
The ProDentim refund policy lets you return the product for your money back within the 60-day window. Call the order desk with your order ID. Send back all bottles and the packing slip, and pay the return postage yourself. The brand's page says refunds are processed a few days after the parcel arrives.
Written by the ProDentim label teamUpdated
The policy01
What is the ProDentim refund policy?
The ProDentim refund policy is the 60-day money-back guarantee on the sales page, plus the rules on the brand's refund page (ProDentim sales page) (ProDentim refund and contact pages).
The brand's page accepts opened and empty bottles. It asks for all bottles and the packing slip, says the buyer pays return shipping and suggests at least 3 months of use before asking.
The start date differs. Our brief counts 60 days from purchase, and the brand counts from delivery. Read the full promise on the ProDentim 60 day guarantee page.
In short, you can ask for your money back, you pay to send the bottles home and the refund arrives after the parcel does. Each step has a date, so keep a simple log from the day you order.
We read both pages on October 19, 2026. Terms can change, so keep a copy of what you saw when you ordered.
Steps02
How do you get a ProDentim refund?
Call +1 (302) 200-3480 (BuyGoods default order desk) with your order ID, then post the bottles back as the desk instructs.
This retailer's desk handles tracking and refunds on placed orders. There is no sales email, so do not look for one.
The brand's own contact page lists no email or phone (ProDentim refund and contact pages). Order questions can also go through the sales contact form.
Call early
Do not wait for day 60. Phones get busy and parcels take days.
Say what you want
Ask for a refund under the 60-day guarantee, and note the name of the agent.
Confirm the address
Returns go to 390 Park Avenue, Floor 3, New York, NY 10022, USA. The brand's page lists a different Ohio address, so confirm the address with the desk before posting.
Pack and post
Include every bottle and the packing slip. Use tracking.
Watch the refund
Keep the tracking number until the money is back.
Before it ships03
Can you cancel a ProDentim order?
Yes, you can ask the order desk to cancel, but we cannot promise it works once the parcel has shipped. Call as soon as you change your mind.
The sales page does not describe a subscription, so there should be no plan to stop. Still, read your confirmation for any recurring line and ask the desk if anything is unclear.
If the parcel has left, the desk may tell you to refuse delivery or wait and return it. Follow what the desk says, and write it down.
If you cancel by phone, ask for a cancellation number and keep it with your order ID.
At a glance04
What does the ProDentim refund policy say, point by point?
Here the rules sit in a table, with who says what.
| Point | What it says | Source |
|---|---|---|
| Window | 60 days, 100% money back | Sales page |
| Start date | Purchase (brief) or delivery (brand) | Brief and brand page |
| Opened bottles | Accepted, including empty ones | Brand page |
| What to send | All bottles and the packing slip | Brand page |
| Return postage | Paid by the buyer | Brand page |
| Processing | A few days after receipt; card posting 5-10 days | Brand page |
| Suggested trial | At least 3 months of use | Brand page |
The three-month note and the 60-day window do not fit together. Do not rely on the longer figure.
Timeline05
What is the timeline for a ProDentim refund?
From order to money back takes weeks, so start early.
- Day 0
Order and keep the email
Your order ID is what the order desk needs. The brief counts the 60 days from purchase; the brand's refund page counts them from the day the package is delivered.
- Any day to 60
Decide, with your dentist
The brand's refund page suggests using it for at least three months before asking for a refund, which is longer than the 60 days. Opened and empty bottles are accepted.
- Before the end
Ask for your money back
Call +1 (302) 200-3480 with your order ID, or use the sales contact page. Follow the return steps the desk gives you.
- Then
Mail with tracking
Send all bottles and the packing slip as instructed. Return shipping is paid by the buyer.
ProDentim: from $49 a bottle30 soft tablets · one a day · free US shipping on 3 or 6 · 60-day money-back guarantee
See packsThe money06
How long does a ProDentim refund take?
The brand says refunds are processed a few days after your parcel arrives, and a card can take 5-10 more days to show it (ProDentim refund and contact pages).
Add the days your parcel spends in the post. A return from the US takes 5-7 working days if it follows the stated delivery times, and longer from abroad.
Ask whether your original shipping fee is refunded. The 2-bottle pack pays $9.99 and the others pay nothing, so the answer changes your total. Prices are on the ProDentim price page.
Keep every receipt: the order confirmation, the postage slip and the tracking page. They are your proof that the bottles were sent on time.
If a refund is late, call the desk with your order ID and tracking number, and ask your card issuer about a dispute only after that.
Before you ask07
Should you stop ProDentim if you feel unwell?
Yes, stop it and speak to a clinician if you feel unwell. Swelling, a rash, trouble breathing or lasting stomach upset needs medical advice before a refund call.
Probiotics can cause serious infections in a few people with weak immunity (Costa 2018, probiotic infections SR). Ask a clinician first if you are very ill, pregnant or on antibiotics (NIH ODS, Probiotics (HP)).
Your twice-daily brushing with fluoride toothpaste (ADA MouthHealthy, Brushing Your Teeth), daily cleaning between teeth and dental visits stay in place. Take prescribed medicine exactly as directed. Read more in ProDentim side effects.
ProDentim: from $49 a bottle30 soft tablets · one a day · free US shipping on 3 or 6 · 60-day money-back guarantee
See packsFAQ08
ProDentim refund questions
How do I cancel my ProDentim order?
Call the order desk with your order ID as soon as you can. We cannot promise a cancellation once the parcel has shipped. Ask for a cancellation number and keep it with your confirmation.
Is there a restocking fee on ProDentim returns?
None is mentioned on the sales page or the brand's refund page that we read. Ask the desk to confirm before you post anything, and write down the answer.
Do I need the original box for a ProDentim return?
The brand asks for all bottles and the packing slip. It does not mention the outer box. Keep the box anyway until the desk confirms what it needs.
What if my ProDentim arrives damaged?
Photograph the tub and the packaging, keep everything and call the desk with your order ID. Do not use a tub with a broken seal. Ask whether it will send a replacement or refund.
Can I get a ProDentim refund if the 60 days are over?
The sales page promises 60 days only. After that, a refund is up to the seller. Call and ask, but do not count on it, and note the start date issue.
Which address should a ProDentim refund parcel go to?
Confirm the address with the desk before posting. This retailer lists one New York address, and the brand's refund page lists a different Ohio one. Posting to the wrong place could delay your refund.
Who wrote this09
Written and reviewed by
Pages built from the label, the sales page and linked NIH, NIDCR, FDA, CDC, ADA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized ProDentim retailer, not by the manufacturer. We earn money when you buy through our order links.
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