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ProDentim Money Back Guarantee: What You Send, and Who Pays
The ProDentim money back guarantee asks you to send back all your bottles and the packing slip, and the brand's refund page says the buyer pays return shipping. Opened and empty bottles are accepted, it says. The page also suggests at least 3 months of use first, which is longer than the 60-day promise.
Written by the ProDentim label teamUpdated · 4 min read
What does the ProDentim money back guarantee require?
The ProDentim money back guarantee requires you to return the product, as the brand's refund page describes it. That page asks for all bottles and the packing slip (ProDentim refund and contact pages).
The sales page promises an "iron-clad 60-day 100% money-back guarantee" and does not list those details itself (ProDentim sales page). The detail comes from the brand's refund page.
Opened and empty bottles are accepted, per that page. So an empty tub does not void a claim, but a missing one may.
| Item | What it says |
|---|---|
| Bottles | All of them, opened or empty |
| Packing slip | Include it in the parcel |
| Return shipping | Paid by the buyer |
| Use before refund | At least 3 months suggested |
Who pays for return shipping on a ProDentim refund?
The buyer pays, according to the brand's refund page. The sales page does not say otherwise, and it is silent on postage.
That makes the real refund a little less than the price paid. Postage for a small parcel is modest, but a tracked service costs more, and tracking is worth having.
Ask the order desk before you post. Call +1 (302) 200-3480 (BuyGoods default order desk) and ask who pays, which carrier to use and whether postage is refunded on your order. Write down what you are told.
Returns go to 390 Park Avenue, Floor 3, New York, NY 10022, USA. The brand's own refund page lists a different address in Ohio. Confirm the address with the desk before posting.
How do you send back a ProDentim order?
Send it back in four moves: call, pack, ship with tracking, then keep your proof. Each step protects your claim.
Call the order desk
Have your order ID ready and ask for return instructions.
Pack every bottle
Include opened and empty tubs and the packing slip. Photograph the parcel before you seal it.
Ship with tracking
Use a service that gives a tracking number and keep the receipt.
Keep your proof
Save the call date, the tracking number and the order ID until the money returns.
Why does the brand suggest three months of use?
The refund page says to try the product for at least 3 months, and it does not explain why. Probiotic effects depend on the strain, so no single length of use fits every product (Hill et al. 2014, ISAPP consensus).
No trial of the finished tablet was found, so no length of use is shown to give a result. Three months is the brand's suggestion, not a medical rule.
The suggestion also sits awkwardly beside a 60-day promise. A 2-bottle pack runs out at 60 days, and only a 3-bottle pack reaches 90. If a three-month trial matters to you, read the guarantee page before choosing a pack.
What should you keep doing during any trial?
Leave your usual care alone. Two minutes of brushing with fluoride toothpaste, a daily clean between the teeth and regular dentist visits all stay in place.
Prescribed medicine goes on as your doctor set it. A trial of a supplement is never a reason to change a medicine or a dental plan.
If something feels wrong, such as a rash, swelling or stomach upset, stop and call a clinician. Our refund policy page has the full claim steps.
FAQ01
Questions about returning bottles
Do I have to return empty ProDentim bottles to get my money back?
The brand's refund page asks for all bottles and says opened and empty ones are accepted. So keep the tubs until your claim is settled. Throwing them out first could leave you unable to send what the page asks for.
Is return postage refunded under the ProDentim guarantee?
The brand's refund page says the buyer pays return shipping, so assume it is not refunded. Ask the order desk to confirm for your order, because the sales page is silent. A tracked parcel is worth the cost.
Where do I post a ProDentim return?
Returns go to a New York address on this site's records, but the brand's own page lists a different one in Ohio. Call the order desk, confirm the address for your order, and only then post the parcel.
Who wrote this02
Written and reviewed by
Pages built from the label, the sales page and linked NIH, NIDCR, FDA, CDC, ADA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized ProDentim retailer, not by the manufacturer. We earn money when you buy through our order links.
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