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ProDentim Refund: Step by Step, Starting With One Phone Call
A ProDentim refund starts with a phone call to this retailer's order desk with your order ID. You then post back the bottles as instructed and keep proof of the parcel. There is no sales email for orders. The sales page promises 60 days, so make the call early.
Written by the ProDentim label teamUpdated · 4 min read
How do you get a ProDentim refund?
To get a ProDentim refund, call the order desk on +1 (302) 200-3480 (BuyGoods default order desk) and give your order ID. The sales page promises a 60-day money-back guarantee for its orders (ProDentim sales page).
You can also use the sales contact page at https://theprodentim.com/help/contact-us.php, though it lists no email or phone. We know of no sales email for orders, and we ask you not to write one.
The desk takes it from there. Expect to be told how to return the bottles and where. Write down every instruction as you hear it.
Find your order ID
Look in your confirmation message or on the packing slip.
Call the desk
Say you want a refund under the 60-day guarantee and ask for the return steps.
Pack and post
Send all bottles and the packing slip, with tracking.
Follow up
Call again with your tracking number if the refund has not arrived.
What should you say when you call about a refund?
Say three things clearly: your order ID, that you want a refund under the guarantee, and the date you ordered. Then ask the questions that the written terms leave open.
Keep it short. A clear call usually goes faster than a long story.
| Ask | Why it matters |
|---|---|
| Which date starts the 60 days? | Sources differ on purchase or delivery |
| Where do I post the bottles? | Two addresses are on record |
| Who pays return postage? | The brand's page says the buyer |
| When will the money return? | No timeline is printed |
Where do you send the bottles for a refund?
Send them to the address the desk gives you. Our records list 390 Park Avenue, Floor 3, New York, NY 10022, USA, while the brand's own refund page lists a different address in Ohio.
That is why we say: confirm the address with the desk before posting. A parcel sent to the wrong place can delay a refund or lose it.
The brand's refund page asks for all bottles, opened or empty, and the packing slip, and says the buyer pays return shipping (ProDentim refund and contact pages). Use a tracked service and keep the receipt.
What if the order desk does not pick up?
Call again at another time of day and write down each attempt. A log of dates and times shows you tried.
The sales contact page works as a second route, though it has no phone or email. Questions about this website, such as typos or privacy, go to [email protected] during Mon-Fri 9:00am-5:00pm ET. That address has no access to orders and cannot issue refunds.
If a charge looks wrong or a refund never arrives, your card issuer can help. The FTC advises watching statements and disputing charges for things you did not order (FTC, Free trials and tribulations).
What should you do while the refund is pending?
Your normal oral care carries on. That means fluoride toothpaste morning and night, a daily clean between the teeth and your usual dentist visits.
Prescribed medicines continue as your doctor directed. If you stopped the tablets because of a rash, swelling or stomach upset, tell a clinician. Do not stop or change any medicine or dental plan on your own.
The full list of refund terms is on the ProDentim refund policy page, and the clock question is covered in the guarantee overview.
FAQ01
Questions about asking for a refund
Can I email a ProDentim refund request?
We know of no sales email for orders, and the brand's contact page lists no email or phone. The route we can confirm is a phone call to the order desk with your order ID. Write to the website address only for site questions.
How long does a ProDentim refund take to arrive?
No timeline is printed in the sources we hold, so we will not guess. Ask the desk when you call, write down the answer, and check your statement. Card issuers can add their own delay after a refund is sent.
Do I need the original box for a ProDentim refund?
The brand's refund page asks for the bottles and the packing slip, and does not mention the outer box. Keep the box anyway until the claim is settled, and ask the desk if you are unsure what to include.
Who wrote this02
Written and reviewed by
Pages built from the label, the sales page and linked NIH, NIDCR, FDA, CDC, ADA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized ProDentim retailer, not by the manufacturer. We earn money when you buy through our order links.
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